Dealing with customer complaints presents a “moment of truth” in which frontline employees have one chance to provide a lasting impression that your organization really cares about treating them fairly and with respect.

Consolidation is something we’ve all done. It’s efficient and can help save time and space and naturally leads to greater organization and productivity.

Flaws can be found in every type of material and component, no matter the method of manufacturing, processing, or finishing used. Selecting the proper detection method is crucial, because, even if a flaw is not actually a defect, you still want to be able to detect and evaluate them.

Quality spoke with a host of NDT experts to discuss how the field has changed in recent years, trends, and challenges related to working with NDT technology.