Regardless of the business you have customers and some of them are unhappy. Coping with these customers is an inevitable part of everyday business life and how you deal with them is a predictor of success.

Rube Goldberg is an American cartoonist well known for his illustrations depicting overly elaborate devices designed to accomplish relatively simple functions. These types of devices became widely known as Rube Goldberg machines.

What is the best way to encourage a continuous improvement culture?  While organizations have historically used rewards to entice employees to support these efforts, upper management’s ongoing and visible support is the best way to make continuous improvement “a way of life,”

The science behind 3D scanners and CMM technologies is different; however, both collect coordinate measurement data and are widely used within the plastics industry. When is it better suited to use non-contact structured light 3D scanners than touch CMMs?