• QM 0222 CLMN Face of Quality Jim Smith 1170x658

    Coping with Dissatisfaction

    Dealing with customer complaints presents a “moment of truth” in which frontline employees have one chance to provide a lasting impression that your organization really cares about treating them fairly and with respect.
  • QM 0622 NDT Back2Basics FPI Crack Zoomed 01

    Flaw Detection 101

    Flaws can be found in every type of material and component, no matter the method of manufacturing, processing, or finishing used. Selecting the proper detection method is crucial, because, even if a flaw is not actually a defect, you still want to be able to detect and evaluate them.