• Face of Quality

    Face of Quality: KPI Fundamentals

    Peter Drucker, the famed author, educator, and management consultant, said “Efficiency is doing things right, effectiveness is doing the right things.” Whether individually or organizationally, the key to short and long-term success is to focus on the most important issues.
  • From the Editor, Darryl Seland

    From the Editor: Environmental Influences

    You have most likely heard it expressed as the battle between the irresistible force versus the immoveable object. More accurately, it is Newton’s Law, which, in part, states that a body at rest will stay at rest and a body in motion will stay in motion unless acted upon by another force.