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Praveen Gupta is the director of quality at Stephen Gould and author of “Business Innovation in the 21st Century.” He pioneered implementation of Six Sigma at Motorola, and consulted with dozens of companies for process, product or profit improvement. He has taught business innovation, operations management, and process improvement at IIT, UIC and DePaul. He is the Quality Professional of the Year 2016, ASQ Fellow, and an advisor to BrainPan, a firm founded by his students.
In 1984, I joined the wafer quality group at Motorola Semiconductors Sector in Austin, TX. My first quality act was to join the American Society for Quality.
In early stages of industrialization, products were simpler, factories were smaller, most processes were manual, and process flows were shorter. Contact with customers was direct between production and customer.
Everyone believes that process is a simple thing to manage and there is nothing more to learn about it. Our work environment inspires us to do what is needed.
Recently, I had the opportunity to attend the ASQ Automotive Division’s annual conference. There were excellent speakers throughout the day, but one who garnered a lot of attention was Ford Motor Co.’s Bennie Fowler, group vice president, global quality and new model launch. He gave an excellent presentation on the One Ford Program. One Ford is the mission set forth by Ford-One Team, One Plan, One Goal-to deliver profitable growth for all.
American manufacturing has been taking flack for more than 20 years. The funny thing is that nothing has changed, and there may even have been some improvement. Still, our problems remain the same.
We are at the same stage where the environment is overworked, and in order to move toward sustainability, we need to cut personal consumption of everything. I mean everything.
