Quality Edge Column
Where Is ISO9001:2026 Taking Us?
Time will tell what the actual changes and impacts the ISO9001: 2026 standard will have.
With the introduction of ISO14001: 2026, there is increasing discussion about anticipated changes to ISO9001: 2026. There is an expectation that the updates are being shaped by current business demands and expectations for the future, with particular focus on integrating digital, societal, and sustainability considerations into the “Context of the Organization” section. This shift can continue to be supported through tools like SWOT or PESTLE analyses. In fact, these changes create a more robust foundation for ESG (Environmental, Social, and Governance), which serves as a framework to assess how organizations manage sustainability, social responsibility, and corporate governance.
If the new revision truly reflects the needs of businesses that both purchase and implement these standards, what will the impact be? Traditionally, customer focus is centered on sales interactions and overall customer perception. While surveys are commonly used, their low response rates often make results unreliable. As a result, it’s important to develop new performance measures that capture customer experience and trust more accurately.
In my experience evaluating risks and opportunities across various QMS and EMS companies, factors such as cybersecurity, supply chain issues, and regulatory compliance are not always adequately addressed within the organizational context. Although supply chain concerns are sometimes reviewed, their direct impacts on organizations are often overlooked, meaning they aren’t fully recognized as risks or opportunities.
Meeting current and future competency needs is essential, particularly as digital skills become increasingly necessary. This includes expertise in programming, data privacy, cybersecurity, and understanding system operations. Digitalization often drives innovation, pushing for a cultural shift even beyond traditional continual improvement. For example, many organizations now use tablets for maintenance tasks, integrating checklists with inventory management and real-time system monitoring rather than relying on manual processes.
Digitalization is also transforming communication practices. Video displays, once primarily used by automotive manufacturers, are now common in many sectors. Organizations also provide all employees with email addresses to facilitate communication with HR, management, and benefits providers.
Management of documented information has similarly moved to digital platforms, enabling more efficient control and minimizing the risk of outdated documentation being used. Digital workflows and automation now handle portions of systems management, reducing reliance on human intervention.
Despite these advancements, some organizations still believe their QMS is sufficient as long as certification is maintained, neglecting the importance of resilience. True resilience goes beyond mere effectiveness—it ensures that the QMS is prepared to address abnormal situations and respond promptly to minimize negative impacts. Trial and error are not a suitable strategy for resolving unexpected challenges; instead, a disciplined and systematic approach is necessary.
Time will tell what the actual changes and impacts the ISO9001: 2026 standard will have. The release is expected between September and November. Let’s hope the changes provide the same level of change that has been stated for the ISO14001: 2026 published revision.
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