Quality doesn’t just happen. It doesn’t come as a result of just the corner office, but of countless people in the organization. Achievement of a robust quality culture is an outcome of the combined efforts of the minds and hearts of everyone working together toward a common cause.

Certainly, quality professionals play an important role in their organization’s pursuit of improvement and customer satisfaction. However, managers must ‘walk the talk’ in pursuit of customer satisfaction.

Do you really know what you want out of life?

Much of society has been taught to believe that failure is negative and results in the loss of much effort and resources. This is only true if we allow this thinking to become reality.

If you’re old enough to remember The Lone Ranger, Tonto and Silver (the Lone Ranger’s trusty horse) you’ll also remember the famous silver bullets. Unfortunately, silver bullets only exist in Hollywood, not in the real world. I’ve had several conversations with people whose companies are using lean transformations to pursue the magical silver bullet.

Impulse decisions could also have positive outcomes.

Without a doubt, quality professionals are expected to be well versed in technical skills. Proficiency with the various quality tools and techniques is paramount for the quality professional to lead their organization to performance excellence. In the current environment, that’s just not enough to be truly successful.

The mind is like any other muscle: the more we use it, the stronger it gets.