In a recent quality management class, group discussion centered on frustration in the workplace resulting from lack of appropriate employee recognition. Several people recounted how disappointing it was to go “above and beyond” only to find there was little appreciation for what was accomplished.
Business leaders have long realized that creativity leads to innovation, which is a key ingredient to achieving success. They recognize that innovation is the most important single skill that an organization can possess if it is to remain competitive.
Whether we realize it or not everyone’s job, including the quality professional, comes down to one thing; helping our companies, at least those in business to be profitable, make money!
Throughout my career I have seen the power in recognizing people’s efforts. Additionally, numerous studies have shown that when people feel appreciated and get recognized, they are more engaged, motivated, and productive.
If anyone has been in quality for some time, they have probably encountered managers who have painful connections to quality. It is likely that some managers would describe their experience as overwhelmingly negative. Some of these people extend these feeling into anything having to do with quality.
In a recent gathering of quality professionals, the subject of unsuccessful change implementation surfaced. Most people understand change is necessary for survival, but in this era it is happening at an unprecedented, almost vertical rate. The bottom line though is that change is uncomfortable for most and it is common for people to resist change.
