Articles by Jim L. Smith

Face of quality

Protect Your Reputation

LACK OF RIGOR, DISCIPLINE can have negative consequences.
November 6, 2013
As a society we are inundated daily with bad news about the economy.
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Jim's Gems: Guard Against Negativity

November 4, 2013

The best people to associate with are those who do three important things at the same time.


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Face of Quality

The Argument for Training

People make the difference, but managers don’t act accordingly.
October 7, 2013

Many of our greatest quality giants have discussed the value of education and training. For example, Dr. Deming dedicated two of his renowned 14 points of management to the subject.


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Face of Quality

The Value of a Certified Quality Professional

Certification benefits both you and your organization.
September 9, 2013
In my April 2013 column, I explained Ten Reasons to Invest in Yourself. Due to the number of comments and follow up questions, I thought it worthwhile to do a sequel.
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Management

13 Steps to Get Ahead

Follow these best practices to get results in your career.
September 3, 2013
In every place I’ve worked, I’ve noticed a handful of patterns. Some people seem to fit in well, do their work, and usually get the perks—opportunities, raises and promotions. Others are just kind of “there”—they do their work, but they never step up to the plate and rarely get the perks.
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Face of Quality

Foundation for Defect-Based Metrics

Two questions form the foundation for a defect-based metric system.
August 7, 2013

A defect happens when the outcome of any process, whether to manufacture a product or provide a service, does not produce the expected outcome.


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Your True Identity

July 23, 2013
Do you ever think about just who you actually are? For many we are much different than what or how the outside world sees us.
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Face of Quality

Focus on the True Enemy

Poor quality is a formidable enemy of profitability.
July 2, 2013

The quality profession has risen to the tremendous challenges of the last century by developing methodologies that have helped businesses meet the demands of their customers.


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Barriers Make for Teaching Opportunities

July 2, 2013
As we journey along the path of life, it is inevitable that we are presented with challenges, stumbling blocks, and barriers which come in all shapes and sizes. Some come out of nowhere and we are unprepared to confront while others are more predictable and are easier to overcome.
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Face of Quality

Establish a Culture of Sustained Improvement

It's more about rigor and discipline than technique.
June 12, 2013

Should organizations focus on continual improvement or swing for the home run? To answer, we should ask ourselves two questions. “Are we making progress?” and “Are we better than competitors to the point of having a strategic advantage?”


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Multimedia

Videos

Podcasts

 In honor of World Quality Month, we spoke to James Rooney, ASQ Past Chairman of the Board of Directors 2013, for his take on quality around the world.
For more information, read the ASQ Speaking of Quality column.
More Podcasts

THE MAGAZINE

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2014 April

Check out the April 2014 edition of Quality Magazine for features!
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Manufacturing Process

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