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Articles by Jim L. Smith
A defect happens when the outcome of any process, whether to manufacture a product or provide a service, does not produce the expected outcome.
The quality profession has risen to the tremendous challenges of the last century by developing methodologies that have helped businesses meet the demands of their customers.
Should organizations focus on continual improvement or swing for the home run? To answer, we should ask ourselves two questions. “Are we making progress?” and “Are we better than competitors to the point of having a strategic advantage?”