Articles by Jim L. Smith

Face of Quality

Focus on the True Enemy

Poor quality is a formidable enemy of profitability.

The quality profession has risen to the tremendous challenges of the last century by developing methodologies that have helped businesses meet the demands of their customers.


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Barriers Make for Teaching Opportunities

As we journey along the path of life, it is inevitable that we are presented with challenges, stumbling blocks, and barriers which come in all shapes and sizes. Some come out of nowhere and we are unprepared to confront while others are more predictable and are easier to overcome.
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Face of Quality

Establish a Culture of Sustained Improvement

It's more about rigor and discipline than technique.

Should organizations focus on continual improvement or swing for the home run? To answer, we should ask ourselves two questions. “Are we making progress?” and “Are we better than competitors to the point of having a strategic advantage?”


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Seize the Opportunities

I was reading about Dr. Maxwell Martz, the American surgeon, who wrote several articles and books on the power of our self-image. Dr. Martz’s system of ideas was the frontrunner of the popular self-help books. I began thinking about what causes some people, more than others, to take advantage of opportunities.
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Face of Quality

Organizational Culture and Work

Understand the variables that affect employee self-determination.

Recently a discussion centered on organizational empowerment, its relationship to employee self-determination, and the impact on opportunity. The following is a summary of a recent conversation with one of our readers.


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Karen Spencer, Clinkenbeard's quality manager, discusses what makes the plant stand out, advice for other plants, and looks to the future.
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Quality Magazine

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2015 March

The March 2015 edition of Quality Magazine includes this years Quality's 2015 Plant of the Year.

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