Articles by Jim L. Smith

The Legacy of Eugene Grant

Eugene L. Grant was one of American Society for Quality’s select honorary members-a true giant of quality.
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Jim's Gems: Sharp Focus

Most of us live in a culture that presents us with a bewildering array of options. But the confusion of too many options will largely disappear once we learn how to focus.
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Jim's Gems: Develop a Survivor Mentality

In contrast to the participants in the glut of reality shows, which only seem to bring out the worst in human behavior, the real survivors in life have developed personalities that allow them more options.
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Jim's Gems: The Power Within

What does the sugar pill have in common with our personal or professional potential? A lot, from my perspective.
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Face of Quality: Transforming Customers Pays Dividends

A positive customer experience turns customers into advocates.
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Jim's Gems: Self Talk Affects Your Image

There is no better way to ensure an ample supply of pain in your life than the destructive habit of self talk. This internal commentary can profoundly affect your self-esteem.
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Jim's Gems: Change Your Comfort Zone

What have you gotten used to over time that you never really meant to happen?
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Jim's Gems: Discipline and Commitment Cures Procrastination

What gets done is what gets done now.
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Jim's Gems: Paradigms For Personal Growth

The shape of your life is determined by the size and shape of the container in which you hold it.
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Face of Quality: Selling Your Idea

Defending new ieas against defensive reactions and resentment.
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Multimedia

Videos

Podcasts

 In honor of World Quality Month, we spoke to James Rooney, ASQ Past Chairman of the Board of Directors 2013, for his take on quality around the world.
For more information, read the ASQ Speaking of Quality column.
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Quality Magazine

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2014 October

Check out the October 2014 edition of Quality Magazine for features!

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The Skills Gap

What is the key to solving the so-called skills gap in the quality industry?
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