For improvement to occur, problems must be solved. Errors must be fixed. Systems must be more efficient.
Even for the most rebellious of us, it is difficult to argue with that way of thinking. However, this reasoning does ignore an important aspect of the improvement process: learning. We must learn to improve. Learning leads to rethinking, which leads to efficiency, cost reduction, and error-free products. To learn, you must be willing to think differently. Authors of two articles challenge time-tested theory and practice.