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H. James Harrington is an American author, lecturer, consultant, international performance improvement and quality guru, entrepreneur, engineer and business man. Over his long career he has developed many concepts; some of the more important ones are: poor-quality cost; total improvement management and business process improvement.
Harrington has authored 35 books and created ten software packages on performance improvement. His career in quality and performance improvement spans more than 65 years.
Six Sigma is a firm belief that we can all be nearly perfect, do near-perfect work all of the time and that we have the potential to be creative. Perhaps the industry most in need of this creativity is health care.
Bill Arbogast explains his perspective on quality, ISO 9001, and how to manage inevitable business changes.
Read: The 2013 Quality Professional of the Year
The purpose of this field guide is to assist organizations, step by step, in implementing a quality management system (QMS) in conformance with ISO 9001:2008, whether from scratch or by transitioning from ISO 9001:2000. It examines each sub-clause of Sections 4–8 of ISO 9001:2008, which contain the requirements, and gives a list of the documentation/documents required, internal audit questions, a summary of management’s responsibilities, and a flowchart of the steps that need to be undertaken to satisfy the requirements.
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