H. James Harrington


H. James Harrington is an American author, lecturer, consultant, international performance improvement and quality guru, entrepreneur, engineer and business man. Over his long career he has developed many concepts; some of the more important ones are: poor-quality cost; total improvement management and business process improvement.

Harrington has authored 35 books and created ten software packages on performance improvement. His career in quality and performance improvement spans more than 65 years.





Karen Spencer, Clinkenbeard's quality manager, discusses what makes the plant stand out, advice for other plants, and looks to the future.
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2015 April

The April 2015 edition of Quality Magazine includes this years Quality's Professional of the Year.

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