Manufacturers are grappling with multiple challenges—global competition, evolving quality standards, regulatory compliance, and profitability—not to mention a demanding, informed consumer. With no room for inefficiency in managing operations, companies have to rely on internal business processes to effectively support the enterprise.

Outdated technology, however, cannot keep pace with growing demands, particularly in the area of document management. As organizations wrestle with the “data-driven enterprise," they must still rely on suppliers, manufacturing partners, and other specialized outside resources to support operations. As a result, the criticality of document control increases exponentially. A survey conducted by IDC among workers and IT professionals reported that document challenges account for 21.3% of productivity loss.1