In the middle of the most chaotic, uncertain months of 2020, manufacturers discovered that the perfect antidote was to double down on quality and reliable delivery—turning to their enterprise resource planning (ERP) systems for the timely insights needed to navigate rapid changes in market demand and resources across their supply chains. The increased agility has not only enabled business continuity; it also has served as a competitive advantage in attracting and retaining customers. And it has set the stage for manufacturers’ growth in 2021.
“For us, it’s simple: can our ERP system help us keep our word to customers and retain their trust? That’s the goal of quality and business continuity,” one manufacturing founder and CEO recently told me, We have to do everything we can to keep customers’ trust, and ERP systems make that happen by having a view across every production process and how it impacts our financials.”