A lot has been written about ASQ and how members can have their best member experience. We know that the membership experience begins in the local section, where a new member can meet local quality practitioners and benefit from that network. Here I wanted to focus on one aspect of the member experience, and show how ASQ divisions can help enrich that experience.
ASQ has 27 divisions, and the purpose of all of our divisions is to provide a smaller, more dedicated group of like-minded members to share with each other and support each other. Naturally, it is very difficult to engage with 50,000 members of the wider society, but it is much easier to engage with two or three thousand members who have the same interest that you do in statistical methods, measurement science, quality auditing, innovation, etc. Our studies have shown that a positive member experience is related to belonging to and being engaged in the proper division(s) for their individual needs. And of course we know that a positive member experience is directly linked to remaining a member of the society.