Digital transformation is largely about automating to increase profit and productivity, improve consistency, reduce errors and repetitive labor, and improve customer satisfaction. How you choose to automate matters. Forbes, McKinsey, and KPMG have all recently estimated the failure rate of digital transformation efforts to be in the 70-95% range. With this track record, we should look before we leap as that rock may actually be an alligator.
Automation is not just a bandwagon to climb on. It requires a real problem and the right fit for the technology to provide benefits. As they say, don’t treat it as a technology looking for a problem.