Management has an obligation to create an effective and sustainable quality culture. Quality professionals, however, have a significant responsibility to help the organization accomplish this goal. Achieving this goal is challenging but not extremely difficult. It requires a sound philosophy supported by some basic beliefs.
In thinking about a committed quality culture, my mind goes to The Boy Scouts of America. Looking back on my days as a scout we learned many valuable lessons which are still applicable in today’s environment. As a member of the Scouts I still recall the promise that was recited at each meeting: “On my honor, I will do my best to do my duty to God and my country and to obey the Scout Law: to help other people at all times: to keep myself physically strong, mentally awake and morally straight.”