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Recently I had a conversation with a senior quality engineer at a large manufacturing operation about the future of the quality profession. There is no definite answer because no one has a crystal ball but a transformation has been underway. There have been several studies published and many articles, including some by this author, written on this issue.
Many of our greatest quality giants have discussed the value of education and training. For example, Dr. Deming dedicated two of his renowned 14 points of management to the subject.
Process maps and flowcharts are essential for your QMS. However, these tools are mistaken for the same tool and used interchangeably.
The past three ASQ Future of Quality studies (2005, 2008, and 2011) have indicated that social responsibility becomes a major source of change that is shaping the future of the quality professional.
In March 2013, Lululemon, a billion-dollar Canadian athletic apparel company, made headlines after the media got wind of an unusual story. The Vancouver-based company recalled its popular black yoga pants after customers complained that the active wear was too sheer.