According to the ASQ Quality Glossary, voice of the customer (VOC) is defined as, “The expressed requirements and expectations of customers relative to products or services, as documented and disseminated to the providing organization’s members.”
Let's look back at some of Quality's anniversaries.
January 3, 2017
With 2017 upon us, “Speaking of Quality” will take a look back to a few of quality’s anniversaries. Three particular anniversary years stand out as monumental for the advancement of quality methodology and in unifying the community.
October is National Quality Month; November is World Quality Month.
October 1, 2016
With the signing of Proclamation 5249, President Ronald Reagan created National Quality Month. Since 1984, American companies have been observing National Quality Month as an opportunity to promote quality initiative awareness and celebrate the wins.
Quality inspectors are the essence of any organization.
September 1, 2016
In one of its simplest definitions, quality represents the state of conformance to requirements. To be able to determine this conformance, we need to compare the product or service to established standard.
During my courses preparing quality professionals to successfully take certification exams offered by American Society for Quality (ASQ), one topic that constantly comes up is the challenge of getting organizational management to support quality initiatives.