Articles by Scott Dalgleish

Probing the Limits: Time to Say Good-Bye

This is my last column for Quality Magazine. When I was invited to write this column in 2002, I would have never guessed that I would be doing this for five years.
Read More

Probing the Limits: The Process of Innovation

When I was a young manufacturing manager I was used to showing up to work in the morning and asking the third-shift lead, “How many cases did you run last night?” I started asking different questions after going through Deming and TQM training. I learned to ask, “How did things run on third shift? What problems did you deal with? Did the changes we made yesterday help?” Deming was right. When we started focusing on the process, the product-the number of quality cases produced-started to really improve for the first time.
Read More

Probing the limits: Quality Holidays

The holidays celebrating parenthood may seem totally disconnected from the disciplines involved with the quality assurance profession, but parenthood may have more to do with quality than anything else.
Read More

Probing the Limits: Quality Management and Regulatory Compliance

Are quality professionals taking the easy way out by making themselves regulatory compliance managers? This may be why the quality department is seen as an overhead expense rather than a key part of a company’s success.
Read More

Probing the Limits: Overall Product Quality

What does that stack of catalogs sitting in your mailbox have to do with product quality? I think it has a lot to do with quality and it exposes some important issues that I feel the quality profession has not addressed.

Who do you think paid for that stack of catalogs in your mailbox? You did. The companies that send them are smart. If they didn’t have good reason to believe that you would buy plenty of stuff to justify sending you a catalog, then they would stop sending them. I know there are cases where you keep getting a catalog from a company that you rarely buy from, but generally speaking, you are getting those catalogs because you keep paying for them with the products you buy.

Read More

Probing the Limits: Leveraging Quality

Last month, I took my two-year-old son to his first dental appointment and I got to see first-hand how this dentist leverages quality in his practice.

When we arrived at the dentist’s waiting area, my son and I were greeted by name before we reached the counter. The receptionist was kind, the waiting area was sunny, and they had high-quality toys and a cool fish tank that kept my busy-body son mesmerized until his appointment.

When it was our turn, we went back to the examining room where my son and I sat on the floor with the dental assistant. She took each of the dental instruments and showed them to my son. She explained how each instrument worked and how she was going to use each one on his teeth. I don’t know how much he understood, but he had a fun time watching and playing with those instruments that I found frightening as a kid.

Read More

Probing the Limits: Short-Term Focus

Quality professionals need to address the problem of short-term focus on profits by shifting to improvement methods that give short-term results.

The main reason that so few organizations fully utilize quality improvement methods is because they have a short-term focus in their business. For the quality profession to meet its full potential and play a strategic role in organizations, it needs to listen to its customer-top management-and start developing and offering quality improvement methods that show short-term results.

Read More

Probing the Limits: Skin-Deep Quality

Have you ever considered how shrink-wrap has affected product quality? Shrink-wrap has created an interesting quality issue.
Read More

Probing the Limits: Shipping to a Friend

How does shipping a product to a friend vs. a stranger affect your decisions on quality?

Read More

Probing the Limits: Marketing Can Overshadow Quality

How we feel when we buy the product plays an important but difficult to quantify role in the overall product quality.
Read More




Charles J. Hellier has been active in the technology of nondestructive testing and related quality and inspection fields since 1957. Here he talks with Quality's managing editor, Michelle Bangert, about the importance of training.
More Podcasts

Quality Magazine


2015 January

Check out the January 2015 edition of Quality Magazine for features!

Table Of Contents Subscribe

The Skills Gap

What is the key to solving the so-called skills gap in the quality industry?
View Results Poll Archive

Clear Seas Research

qcast_ClearSeas_logo.gifWith access to over one million professionals and more than 60 industry-specific publications,Clear Seas Research offers relevant insights from those who know your industry best. Let us customize a market research solution that exceeds your marketing goals.


facebook_40.png twitter_40px.png  youtube_40px.pnglinkedin_40px.png