Articles by Scott Dalgleish

Probing the Limits: Time to Say Good-Bye

July 31, 2007
This is my last column for Quality Magazine. When I was invited to write this column in 2002, I would have never guessed that I would be doing this for five years.
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Probing the Limits: The Process of Innovation

June 29, 2007
When I was a young manufacturing manager I was used to showing up to work in the morning and asking the third-shift lead, “How many cases did you run last night?” I started asking different questions after going through Deming and TQM training. I learned to ask, “How did things run on third shift? What problems did you deal with? Did the changes we made yesterday help?” Deming was right. When we started focusing on the process, the product-the number of quality cases produced-started to really improve for the first time.
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Probing the limits: Quality Holidays

June 1, 2007
The holidays celebrating parenthood may seem totally disconnected from the disciplines involved with the quality assurance profession, but parenthood may have more to do with quality than anything else.
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Probing the Limits: Quality Management and Regulatory Compliance

May 14, 2007
Are quality professionals taking the easy way out by making themselves regulatory compliance managers? This may be why the quality department is seen as an overhead expense rather than a key part of a company’s success.
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Probing the Limits: Overall Product Quality

April 1, 2007
What does that stack of catalogs sitting in your mailbox have to do with product quality? I think it has a lot to do with quality and it exposes some important issues that I feel the quality profession has not addressed.

Who do you think paid for that stack of catalogs in your mailbox? You did. The companies that send them are smart. If they didn’t have good reason to believe that you would buy plenty of stuff to justify sending you a catalog, then they would stop sending them. I know there are cases where you keep getting a catalog from a company that you rarely buy from, but generally speaking, you are getting those catalogs because you keep paying for them with the products you buy.

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Probing the Limits: Leveraging Quality

March 1, 2007
Last month, I took my two-year-old son to his first dental appointment and I got to see first-hand how this dentist leverages quality in his practice.

When we arrived at the dentist’s waiting area, my son and I were greeted by name before we reached the counter. The receptionist was kind, the waiting area was sunny, and they had high-quality toys and a cool fish tank that kept my busy-body son mesmerized until his appointment.

When it was our turn, we went back to the examining room where my son and I sat on the floor with the dental assistant. She took each of the dental instruments and showed them to my son. She explained how each instrument worked and how she was going to use each one on his teeth. I don’t know how much he understood, but he had a fun time watching and playing with those instruments that I found frightening as a kid.

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Probing the Limits: Short-Term Focus

February 1, 2007
Quality professionals need to address the problem of short-term focus on profits by shifting to improvement methods that give short-term results.

The main reason that so few organizations fully utilize quality improvement methods is because they have a short-term focus in their business. For the quality profession to meet its full potential and play a strategic role in organizations, it needs to listen to its customer-top management-and start developing and offering quality improvement methods that show short-term results.

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Probing the Limits: Skin-Deep Quality

December 1, 2006
Have you ever considered how shrink-wrap has affected product quality? Shrink-wrap has created an interesting quality issue.
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Probing the Limits: Shipping to a Friend

November 1, 2006
How does shipping a product to a friend vs. a stranger affect your decisions on quality?

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Probing the Limits: Marketing Can Overshadow Quality

October 1, 2006
How we feel when we buy the product plays an important but difficult to quantify role in the overall product quality.
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 In honor of World Quality Month, we spoke to James Rooney, ASQ Past Chairman of the Board of Directors 2013, for his take on quality around the world.
For more information, read the ASQ Speaking of Quality column.
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