Duke Okes

Duke Okes is a knowledge architect at Aplomet (Blountville, TN). For more information, call (423) 323-7576, e-mail dokes@earthlink.net or visit www.aplomet.com.


Common Problems with Basic Problem Solving

By Duke Okes
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Organizations are under constant pressure. When product failure rates are significantly reduced, customer expectations rise. More complex supply chains reduce costs but introduce new risks. Technology reduces dependence on people, but corrective actions find the cause of problems to be human error and the solution to be retraining for approximately 60% of problems.
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 In honor of World Quality Month, we spoke to James Rooney, ASQ Past Chairman of the Board of Directors 2013, for his take on quality around the world.
For more information, read the ASQ Speaking of Quality column.
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