Should an organization focus on continual improvement or aim for the home run? As a follower of Dr. Joseph M. Juran, I see the value and power of his philosophies. Juran displayed his concept of continuous improvement gained through hundreds of projects with his spiral of progress in quality.

Face of Quality: Wage War on Waste

April 29, 2009

By Jimmy L. Smith

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The quality profession has provided guidance that has helped businesses trim billions of dollars in waste using various improvement processes and training. More is needed, however, from quality leaders as well as business leaders.

A Recipe for Effective Leadership

November 24, 2008

By Jimmy L. Smith

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All good leaders are not cast from the same mold. This is evident when we study those who have demonstrated good leadership. We might say that each is a good leader with certain characteristics that make them so, yet when we compare those characteristics with the characteristics of other good leaders we might discover that instead of a set pattern there is a wide range of characteristics-both in nature and intensity.

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Bill Arbogast explains his perspective on quality, ISO 9001, and how to manage inevitable business changes.

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Check out the May 2013 edition of Quality Magazine for features about Measurement, Software and Test & Inspection.

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A Practical Field Guide for ISO 9001:2008

The purpose of this field guide is to assist organizations, step by step, in implementing a quality management system (QMS) in conformance with ISO 9001:2008, whether from scratch or by transitioning from ISO 9001:2000. It examines each sub-clause of Sections 4–8 of ISO 9001:2008, which contain the requirements, and gives a list of the documentation/documents required, internal audit questions, a summary of management’s responsibilities, and a flowchart of the steps that need to be undertaken to satisfy the requirements.

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