Quality Professionals Need to Remember Crosby's Message
Philip Bayard “Phil” Crosby, one of the most influential quality gurus of the 20th century, passed away August 18, 2001, so I thought it fitting to focus on some his messages for this August column.
One of my lasting memories as a young quality manager is the time I spent with Phil while attending a quality conference at which he was a keynote speaker. It was enlightening to spend an afternoon discussing quality strategies with such a personality and the lessons learned had much to do with my professional career.