We have all experienced how frustrating it can be when an interaction with a company doesn’t materialize the way we expect.
It’s a safe bet that most everyone has spent several minutes on hold (while listening to irritating music). Much of the time you feel temporary relief of finally talking to a real person then disgust when informed that you need to call another number to resolve the issue. What about going through an excruciating electronic process involving pages of online forms, only to stumble at the final hurdle and have to start over?