The purpose of this article is to show different examples of internal corporate dynamics that an internal quality leader must successfully navigate. These extend beyond the typical hierarchies of executive, manager, and front-line worker. In the cases described, different stakeholders within an organization have particular priorities and objectives. While most of these are complementary and contribute to greater synergies, sometimes these can conflict with each other.
The success or failure of an organization is evaluated with different metrics. Pursuits towards customer delight and complete satisfaction may come at a higher expense, affecting costs and profitability. The ready availability of parts and services may require a higher carrying capacity for inventories and idle resources, ready for immediate deployment.