The purpose of this article is to review leadership. The theme, Out of the Chaos, is a tribute to “Out of the Crisis” by Deming, and how that influenced quality.
The starting point is that we are currently in a state of chaos due to many internal and external challenges in 2023. This includes pandemics, technologies, radical extremism, societal changes, and the overall destabilization of our societies. Leadership is necessary and essential to the success of the quality profession.