Items Tagged with 'corrective action'

You’ve been here before. A defect surfaces and brings a critical project to a halt. 

In the early 1980s, my Quality career emphasized variation and corrective action. Although I’ve attended various solution-branded workshops, many organizations still struggle with understanding variation and effectively implementing corrective actions.

I have learned that quality is meeting and/or exceeding customer requirements and doing things right the first time. Customer corrective action is an example of poor quality, losing customer satisfaction, and profit. The blame game is the opposite of accountability. Accountability is taking ownership of the results.

A good day on the shop floor has everything running smoothly. No issues with machines, staff, or suppliers, and products are shipped on time and without defects.

In automotive manufacturing, reducing quality costs can be like trying to bail out a leaking boat. You can empty bucket after bucket over the side, but you can’t get above water until you plug the leaks themselves.