Have you noticed that your orange juice may not just be orange juice anymore? While tasty and nutritious, simple orange juice may not always be enough for our increasingly competitive world. Maybe it has added calcium, or extra vitamins; it may even have an optimized amount of pulp for your individual needs.
Last month, we examined the supply chain. The management of this complex system is a daunting task. That’s why, with this month’s column, we will move the discussion from the system to the standard—specifically, the quality management standard, ISO 9001:2015.
The processes involved in production & distribution of a commodity.
April 1, 2017
As quality professionals, you may or may not be directly involved in managing your company’s supply chain. You might be in an organization large enough to have a quality department in the purchasing/procurement group.
According to the ASQ Quality Glossary, voice of the customer (VOC) is defined as, “The expressed requirements and expectations of customers relative to products or services, as documented and disseminated to the providing organization’s members.”
Let's look back at some of Quality's anniversaries.
January 3, 2017
With 2017 upon us, “Speaking of Quality” will take a look back to a few of quality’s anniversaries. Three particular anniversary years stand out as monumental for the advancement of quality methodology and in unifying the community.
October is National Quality Month; November is World Quality Month.
October 1, 2016
With the signing of Proclamation 5249, President Ronald Reagan created National Quality Month. Since 1984, American companies have been observing National Quality Month as an opportunity to promote quality initiative awareness and celebrate the wins.
Quality inspectors are the essence of any organization.
September 1, 2016
In one of its simplest definitions, quality represents the state of conformance to requirements. To be able to determine this conformance, we need to compare the product or service to established standard.