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In January, ASQ released the latest Manufacturing Outlook Survey. Respondents to the ASQ survey represent the aerospace, automotive, food, medical device, pharmaceutical and utility industries, among others.
Recently I had a conversation with a senior quality engineer at a large manufacturing operation about the future of the quality profession. There is no definite answer because no one has a crystal ball but a transformation has been underway. There have been several studies published and many articles, including some by this author, written on this issue.
Many of our greatest quality giants have discussed the value of education and training. For example, Dr. Deming dedicated two of his renowned 14 points of management to the subject.
Process maps and flowcharts are essential for your QMS. However, these tools are mistaken for the same tool and used interchangeably.