How to form and foster a culture of quality at your organization.
All organizations have a culture, what noted anthropologist E. Adamson Hoebel defined as “the integrated system of learned behavior patterns which are characteristic of the members of a society and which are not the result of biological inheritance” (Hoebel, E. A. 1972. “Anthropology: The study of man.” 4th ed. New York: McGraw-Hill).
A culture will be different from organization to organization but it should be safe to say that everyone reading this article is (or would like to be) working in an organization with a culture of quality.