Here we'll cover the specifics of a capability analysis and several sticking points in interpreting and taking action on information from the analysis.
In their day to day work activities, both quality and manufacturing professionals are involved in conducting audits; collecting, analyzing, and interpreting data; plus preparing a variety of reports and summaries of the data to document product quality. This work is critical to assuring that customers will receive products that meet their quality specifications as well as requirements for quantity, cost and delivery date.
All quality professionals, regardless of educational background and/or experience will at times find a need to consult their network of resources to get answers to questions, determine how best to collect and analyze data, or resolve different interpretations of a given analysis. Recognizing this need, Quality is launching a column entitled “Ask the Expert: An Interactive Q&A Section” with topics that come from the readers.