What started as a simple home repair project ended with multiple trips to the hardware store, cursing in the aisles, and a vow to never buy from a specific manufacturer ever again.
The culprit? A single defective bolt, which had evaded quality inspection and been packaged, shipped, and unfortunately purchased by me. The product packaging, installation instructions, and final functionality were all exemplary. But a single defective bolt, which costs only pennies in the product’s bill of materials, was enough to sour me on the whole experience.