Engaging an audience on the technical aspects of quality work can be a challenge: inspection, audits, and measurement systems analysis are hardly the stuff of a lecture that you will find gripping and inspirational. That is why I would often include an exercise where the audience is required to inspect a paragraph and count the number of f’s. It went something like this:

The necessity of training farm hands for first-class farms in the fatherly handling of farm livestock is foremost in the eyes of farm owners. Since the ancestors of the farm owners…