Looking back at my quality career since 1984, I remember contributing to a quality manual of a Motorola Division in 1987-88 for ISO 9001 certification. 

In 1984, I joined the wafer quality group at Motorola Semiconductors Sector in Austin, TX. My first quality act was to join the American Society for Quality. 

In early stages of industrialization, products were simpler, factories were smaller, most processes were manual, and process flows were shorter. Contact with customers was direct between production and customer.