Roderick A Munro

Many organizations fail to realize the importance of customer perspectives based on use of the ISO MSS series. How can your company utilize the ISO MSS to your best advantage?

CPR for internal auditors is an acronym designed to help internal auditors remember concepts for conducting better audits. The acronym represents conformance/compliance; process approach; and risk-based thinking.

Having conducted well over 700 audits, there are some patterns that have developed that are interesting to note.

As a full time auditor for the past six years for one of the large management system registrars, I start every interview, from production personnel to the CEO, with the question: “Given all of your job responsibilities at this company, what does the word ‘quality’ mean in your work?”