We all know that quality is important. Assuring quality delivers an array of benefits – from utilizing less resources, promoting customer loyalty and brand satisfaction, and of course, overall savings when things get done right the first time. According to Gartner’s 2022 Market Guide for Quality Management Systems, "The often-repeated but seldom-followed notion that 'quality is everyone’s job’ is now being realized at an unprecedented scale."

According to MasterControl’s 2022 Digital Quality Maturity Study conducted by Cicero research, the majority of quality organizations are going digital, have plans to go digital within the next five years, or believe this is where they need to go to achieve compliance and remain competitive.

According to experts, the benefits of today’s quality standards are not well known. Take ISO 9001, ISO 14000, and ISO 17021. These standards reinforce quality in any management system, says Steven Wilson, ASQE chair elect.

Why do organizations even today continue to embark on an ISO 9001 implementation project, joining the 1.2 million others around the globe who are certified to this extraordinary quality management system (QMS) model? What’s the staying power? What’s the value – the appeal?

Do quality certifications matter? It depends on who you ask.

In today’s challenging manufacturing environment, quality obstacles can be difficult to foresee and prevent—and recover from.