Spend time on any manufacturing floor and you will realize that relationships between suppliers and partners are critical. Rather than considering them as an entity outside of your organization, suppliers should be treated as trusted partners.

Good products don’t just happen. Quality depends on processes, and a process approach outlines the steps for success. Like so many elements of quality, it requires methodical attention to detail and planning. 

Surely, it’s a bad thing when a business receives customer complaints. If the customer isn’t happy, then there must have been a poor interaction and we need to do everything we can to make the customer happy as quickly as possible, right? 

Picture this. A workplace filled with staff members excited about their work, driven to do their best and striving for improvements every day.

Great leaders inspire people to do great things. They can comfort during times of difficulty and strife, calm a country during conflicts, and bring out the best in their staff.

When dealing with medical problems, the medical device should not add to these problems. Medical device manufacturing requires the highest quality—and industry takes no chances with this. Regulations are de rigueur. The need for quality of a bone screw should be obvious, and the same goes for any medical device.

Without data, you’re just making your way in the dark. Isn’t it time to learn more?

A good day on the shop floor has everything running smoothly. No issues with machines, staff, or suppliers, and products are shipped on time and without defects.

A focus on customers should help any organization improve. Satisfy the customer and success will follow, or so the thinking goes. And it makes sense. Without customers, the best product or service is irrelevant.

While there are many important quality management principles, this time we will look at continuous improvement. Perhaps the idea most commonly associated with quality, it means never being satisfied with the status quo.