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Internal Quality Audits are a requirement of ISO 9001 that rarely bring value to an organization past simply maintaining compliance to the standard. Despite their best efforts, even well-trained internal auditors may not be as effective as they could be.
Bill Arbogast, our 2013 Quality Professional of the Year, almost became an architect.
Bill Arbogast explains his perspective on quality, ISO 9001, and how to manage inevitable business changes.
Read: The 2013 Quality Professional of the Year
The purpose of this field guide is to assist organizations, step by step, in implementing a quality management system (QMS) in conformance with ISO 9001:2008, whether from scratch or by transitioning from ISO 9001:2000. It examines each sub-clause of Sections 4–8 of ISO 9001:2008, which contain the requirements, and gives a list of the documentation/documents required, internal audit questions, a summary of management’s responsibilities, and a flowchart of the steps that need to be undertaken to satisfy the requirements.
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