Articles by Sheila R. Poling

Management: The Secret to Sustaining Six Sigma

How do you sustain the improvements that are the result of a Six Sigma project?
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Case Study: Lean Six Sigma Delivers for Pelco Products, Inc.

While many focus Lean Six Sigma on manufacturing, Pelco project focused on delivery.
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Quality 101: What Do You Measure in a Lean Organization?

Measurements should tie into the company’s overall strategy for success.
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Management: Supply Chain Quality Begins With You

Some tips will help get you started on the supply chain quality road.
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Quality 101: Process Mapping for the 21st Century

Process mapping tools are found in every quality practitioner’s toolbox. Whether flowcharts, SIPOCs (suppliers, inputs, process, outputs, customers), mind maps or swim lanes, there is a process mapping tool that can document the process under review. Since the 1970s, when the quality movement took hold in the United States, the most often used and most widely accepted of these tools has been the flowchart. It is from this basic mapping concept that all others have emerged.
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Selecting Successful Six Sigma Projects

Management invests time and money in Six Sigma to get better results. Projects are the key to organization improvement in Six Sigma; they also are the most visible and quantifiable part of this effort. Too often, organizations do not do the basics of good project selection and project management well.
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Quality 101: Improving Quality Through Lean Concepts

Pull systems, one-piece flow, elimination of waste-these are the concepts most often discussed when lean is the topic. Quality at the Source, on the other hand, is rarely front and center when lean improvement efforts are presented.

Even though improved quality is a common outcome of lean transformations every day, the glamorous lean concepts and tools seem to get all the attention. However, just as 5S systems are credited with productivity improvements of up to 10%, Quality at the Source (QATS) can produce dramatic quality improvements in short order.
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Quality 101: Six Sigma: The Power of Understanding Process Behavior

What is the purpose of using the Six Sigma Methodology? Have you ever heard Six Sigma referred to as a problem-solving methodology? This is a disservice to both problem solving and Six Sigma. There are numerous problem-solving methodologies around, but they are focused on finding the cause of some exceptional event that has occurred. Six Sigma, on the other hand, is a process improvement methodology and goes far beyond problem solving.
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Quality management: Quality Evolves in a Six Sigma World

As an organization implements Six Sigma thinking, it needs to restructure how it approaches quality. These changes impact everyone and change the way business is managed.
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Charles J. Hellier has been active in the technology of nondestructive testing and related quality and inspection fields since 1957. Here he talks with Quality's managing editor, Michelle Bangert, about the importance of training.
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