Mark A. Nash

Mark Nash, a process improvement expert, is president of Pinnacle Partners West LLC (Edmond, OK).  For more information call (405) 888-6806, email marknash@ppwest.com, or visit www.ppwest.com.

ARTICLES

Quality 101: Process Mapping for the 21st Century

Process mapping tools are found in every quality practitioner’s toolbox. Whether flowcharts, SIPOCs (suppliers, inputs, process, outputs, customers), mind maps or swim lanes, there is a process mapping tool that can document the process under review. Since the 1970s, when the quality movement took hold in the United States, the most often used and most widely accepted of these tools has been the flowchart. It is from this basic mapping concept that all others have emerged.
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Quality 101: Improving Quality Through Lean Concepts

Pull systems, one-piece flow, elimination of waste-these are the concepts most often discussed when lean is the topic. Quality at the Source, on the other hand, is rarely front and center when lean improvement efforts are presented.

Even though improved quality is a common outcome of lean transformations every day, the glamorous lean concepts and tools seem to get all the attention. However, just as 5S systems are credited with productivity improvements of up to 10%, Quality at the Source (QATS) can produce dramatic quality improvements in short order.
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Multimedia

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Karen Spencer, Clinkenbeard's quality manager, discusses what makes the plant stand out, advice for other plants, and looks to the future.
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Quality Magazine

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2015 May

The May 2015 edition of Quality Magazine includes articles on cloud technologies, depth gages, ISO 9001, digital inspection and cool new products.

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