Articles by Dr. Sophronia Ward

Brain Teasers: Holes Too Tight

Anyone who has faced a production problem with a need to solve it by using production data can relate to the notion of a brain teaser. The brain teasers presented here are based on real-world situations encountered by workers in manufacturing environments.
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Brain Teasers: Managers Under Pressure

Xavier has just been promoted to quality manager at a glass container manufacturing plant. In this capacity, he reports values for key characteristics of the glass containers during production meetings. Based on the reported values, those in attendance will determine what required actions need to be taken on the process.
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Brain Teasers: Is the Customer Always Right?

Darlene is the marketing director for a company that makes vision inspection equipment. One customer makes disks that are soft and subject to distortion with mechanical inspection of the disk diameter. This customer has complained that the visual inspection equipment is not performing as well as it did in the past.
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Quality 101: Six Sigma: The Power of Understanding Process Behavior

What is the purpose of using the Six Sigma Methodology? Have you ever heard Six Sigma referred to as a problem-solving methodology? This is a disservice to both problem solving and Six Sigma. There are numerous problem-solving methodologies around, but they are focused on finding the cause of some exceptional event that has occurred. Six Sigma, on the other hand, is a process improvement methodology and goes far beyond problem solving.
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Charles J. Hellier has been active in the technology of nondestructive testing and related quality and inspection fields since 1957. Here he talks with Quality's managing editor, Michelle Bangert, about the importance of training.
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Quality Magazine

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2015 March

The March 2015 edition of Quality Magazine includes this years Quality's 2015 Plant of the Year.

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The Skills Gap

What is the key to solving the so-called skills gap in the quality industry?
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