Articles by Dr. Sophronia Ward

Brain Teasers: Can Design Processes be Improved?

March 15, 2006
Anyone who has faced a production problem with a need to solve it by using production data can relate to the notion of a brain teaser. The brain teasers presented here are based on real-world situations encountered by workers in manufacturing environments.
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Brain Teasers: Freezing Over

January 26, 2006
Anyone who has faced a production problem with a need to solve it by using production data can relate to the notion of a brain teaser. The brain teasers presented here are based on real-world situations encountered by workers in manufacturing environments. The brain teasers have three parts: (1) the situation, (2) available data or other supporting information and (3) questions that various workers need answered for continual improvement.
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Brain Teasers: Perfectly Smooth

December 1, 2005
Anyone who has faced a production problem with a need to solve it by using production data can relate to the notion of a brain teaser.
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Brain Teasers: Yield Confusion

November 1, 2005
Anyone who has faced a production problem with a need to solve it by using production data can relate to the notion of a brain teaser.
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Brain Teasers: A Manager's Challenge: Investigating Cause

October 1, 2005
Anyone who has faced a production problem with a need to solve it by using production data can relate to the notion of a brain teaser
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Brain Teasers: The Same, But Different

September 1, 2005
Anyone who has faced a production problem with a need to solve it by using production data can relate to the notion of a brain teaser
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Brain Teasers: From Manual to Automated

August 1, 2005
Anyone who has faced a production problem with a need to solve it by using production data can relate to the notion of a brain teaser.
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Brain Teasers: If the Key Fits, Use It

June 1, 2005
Anyone who has faced a production problem with a need to solve it by using production data can relate to the notion of a brain teaser.
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Brain Teasers: Leaky Seals

March 1, 2005
Anyone who has faced a production problem with a need to solve it by using production data can relate to the notion of a brain teaser. The brain teasers presented here are based on real-world situations encountered by workers in manufacturing environments. The brain teasers have three parts: (1) the situation, (2) available data or other supporting information and (3) questions that various workers need answered for continual improvement. Recommended solutions follow in the next issue and on the Web at Quality Online (www.qualitymag.com).


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Brain Teasers: Collapsing Tents

February 1, 2005
Anyone who has faced a production problem with a need to solve it by using production data can relate to the notion of a brain teaser. The brain teasers presented here are based on real-world situations that are encountered by workers in manufacturing environments. The brain teasers have three parts: (1) the situation, (2) available data or other supporting information and (3) questions that various workers want answered for continual improvement. Recommended solutions follow in the next issue and on the Web at Quality Online (www.qualitymag.com).
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A Practical Field Guide for ISO 9001:2008

The purpose of this field guide is to assist organizations, step by step, in implementing a quality management system (QMS) in conformance with ISO 9001:2008, whether from scratch or by transitioning from ISO 9001:2000. It examines each sub-clause of Sections 4–8 of ISO 9001:2008, which contain the requirements, and gives a list of the documentation/documents required, internal audit questions, a summary of management’s responsibilities, and a flowchart of the steps that need to be undertaken to satisfy the requirements.

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