Quality Magazine

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2013 March

Check out the March 2013 edition of Quality Magazine for features about Measurement, Software & Analysis, Test & Inspection and more!
Measurement

A Move in the Right Direction

Without the proper alignment, 3-D measurement can be exciting—and not in a good way.

There’s nothing quite as exciting as diving for the E-Stop button when your computer numerical control (CNC) measuring system takes off at high speed in the wrong direction.


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Face of Quality

Dealing with Unhappy Customers

How to cope with dissatisfied customers.

Dealing with an unhappy customer doesn’t mean the customer is always right, but dealing with customer complaints presents frontline employees the chance to show your organization really cares about treating them with respect.


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Other Dimensions

Rejecting Gages

Here’s how to handle rejection.

Every gage manufacturer receives a number of rejects in the course of a year—it goes with the territory.


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Speaking of Quality

Risk and Success

Is the need to achieve stifling innovative thinking?

We are a “need to achieve” society. Success may be measured differently person to person, but success is not only a goal.


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From the Editor

Make it Better

Why continuous improvement should be a constant.

While weather might not be a good reason to visit Minneapolis in January, I recently went to Minnesota to visit Top Tool Co., our 2013 Quality Plant of the Year.


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Multimedia

Videos

Podcasts

Karen Spencer, Clinkenbeard's quality manager, discusses what makes the plant stand out, advice for other plants, and looks to the future.
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Quality Magazine

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2015 March

The March 2015 edition of Quality Magazine includes this years Quality's 2015 Plant of the Year.

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