Quality Magazine

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2013 March

Check out the March 2013 edition of Quality Magazine for features about Measurement, Software & Analysis, Test & Inspection and more!
Management

Tight Tolerances at Top Tool

By Michelle Bangert
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Collaboration with customers, aggressive miniaturization, and advanced part qualification have earned this micro stamping component supplier the title of 2013 Quality Plant of Year.


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Test & Inspection

Choosing and Using the Right Thread Gage

It pays to review the basics on proper gaging of internal threads.
By Michael McCue and Thomas Zeus
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In today’s demanding manufacturing environment, it is vital that all of your threaded parts are properly inspected with the correct types of thread gages.


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Measurement

A Move in the Right Direction

Without the proper alignment, 3-D measurement can be exciting—and not in a good way.
By Kenneth L. Sheehan
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There’s nothing quite as exciting as diving for the E-Stop button when your computer numerical control (CNC) measuring system takes off at high speed in the wrong direction.


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Software & Analysis

Improve Your Quality Records

Computer technology has done amazing things since the first APQP document was published.
By Lou Ann Lathrop
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Delegating and nodding in agreement is not the way to get things done.


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Legal Insight

The Basics of Buying a Business

Know what you're getting into.
By Bryan Berson
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Anyone who considers buying a business should investigate it carefully enough to arrive at a sensible valuation.


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Face of Quality

Dealing with Unhappy Customers

How to cope with dissatisfied customers.
By Jim L. Smith
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Dealing with an unhappy customer doesn’t mean the customer is always right, but dealing with customer complaints presents frontline employees the chance to show your organization really cares about treating them with respect.


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Other Dimensions

Rejecting Gages

Here’s how to handle rejection.
By Hill Cox
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Every gage manufacturer receives a number of rejects in the course of a year—it goes with the territory.


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Speaking of Quality

Risk and Success

Is the need to achieve stifling innovative thinking?
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We are a “need to achieve” society. Success may be measured differently person to person, but success is not only a goal.


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From the Editor

Make it Better

Why continuous improvement should be a constant.
By Michelle Bangert
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While weather might not be a good reason to visit Minneapolis in January, I recently went to Minnesota to visit Top Tool Co., our 2013 Quality Plant of the Year.


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Multimedia

Videos

Podcasts

 In honor of World Quality Month, we spoke to James Rooney, ASQ Past Chairman of the Board of Directors 2013, for his take on quality around the world.
For more information, read the ASQ Speaking of Quality column.
More Podcasts

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2014 September

Check out the September 2014 edition of Quality Magazine for features!

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