One of the ongoing struggles for any profession is maintaining relevance in a world in which technical, economic and social changes are continually shifting individual and organizational values, perspectives and priorities. These shifts cause particular tangible and intangible issues to become more interesting to an organization. One such issue involves the performance improvement methods promoted by quality professionals.
Many empirical studies have proved organizations can significantly enhance performance with quality improvement methodologies such as Six Sigma and the Baldrige Performance Excellence Program. In a highly competitive world it is imperative organization leaders be aware of the potential value these methods can provide.