For anyone who’s worked in product or service industries, it’s a safe bet that you’ve encountered situations in which problems, once thought to be resolved, resurfaced later.
There are important things to remember about problems: they happen all the time; they have primarily one root cause; systems, not people, are to blame; problems are opportunities to improve. Problems provide us with information about what needs to be corrected so that the organization can improve their profitability. With this in mind, we can almost begin to welcome problems.