In a recent gathering of quality professionals, the subject of unsuccessful change implementation surfaced. Most people understand change is necessary for survival, but in this era it is happening at an unprecedented, almost vertical rate. The bottom line though is that change is uncomfortable for most and it is common for people to resist change.
Although well-intentioned, improvement projects often lose focus once a solution is found. With seemingly the hard part done, why does the energy disappear, progress stall, and cynicism surface?