Regardless of what you’ve been told, there is one truism for people who must earn a living. You can expect your employer to demand more from you. The reason is simple. The customer is the true boss. The marketplace, with more choices to spend their money, demands far more these days from organizations supplying products and services.
Clients and customers want much better quality, at lower prices, than ever before. They expect top-notch service as well or they will take their business to your competitors. Studies reveal that as much as 70% of customers go somewhere else due to poor service.