Cost of quality - Articles - Page 4

Understanding How Management Involvement Impacts the Risk of Quality Cost

Here’s a hidden gem in the pursuit of quality.

November 8, 2019

As a full time auditor for the past six years for one of the large management system registrars, I start every interview, from production personnel to the CEO, with the question: “Given all of your job responsibilities at this company, what does the word ‘quality’ mean in your work?”

What Is the Cost of Quality in Manufacturing?

Having a low-quality product can be more expensive.

Willem Sundblad

October 8, 2019

At the end of the day, nothing matters more than customer satisfaction. Fundamentally, this sounds quite simple; make the customer happy, and all is well. Keeping customers happy and loyal to your brand, however, is not as easy as it sounds.

Prisoners of Precision

Precision costs money.

Hill Cox

July 15, 2019

Readers of this column are a gentle lot and not likely to run afoul of criminal law but can end up in a similarly frustrating situation that limits their working life.

What Chief Quality Officers Should be Concerned About in 2019

Quality opportunities are everywhere.

Tom Seadler

April 8, 2019

In these highly competitive times, it may seem as though improving productivity is the key to market share. Manufacturers often focus on improving productivity and managing, controlling and reducing costs.

Reengineering Capital Project “Rework”

The goal of limiting rework to 2% is within reach

Carl L. Drechsel

June 15, 2018

Almost 30 years ago the Construction Industry Institute (CII) researched the “Costs of Quality Deviations in Design and Construction,” and concluded that, “The average cost of rework on industrial projects exceeds 12%.” Design deviations accounted for about 80% of the increased cost and construction deviations only 20%.

Cost, Quality and Cost of Quality

It is no wonder that cost of quality is defined in different ways.

February 15, 2018

In 2011, Sipho Tjabadi, general manager, Eskom Quality Management, South Africa, spoke at the ASQ Audit Division Conference. To punctuate his keynote address’s points, Tjabadi brought a video titled “The Cost of Quality.”

Is It Insanity?

Or the pursuit of perfection?

Darryl Seland

November 20, 2017

Albert Einstein is widely credited as having defined insanity as “doing the same thing over and over again and expecting different results.”

A Fresh Look at Cost of Quality

Quality professionals must learn to speak the language of management.

Edward McMenamin

November 6, 2017

Cost of quality is often misunderstood, improperly measured, and underutilized.

Mobile audits via tablets make audit data immediately available.

Layered Process Audit Programs: A Fast-Track Strategy for Reducing Cost of Quality

The trick is managing the complexity of these unique audits. By Eric Stoop

Eric Stoop

October 31, 2017

In automotive manufacturing, reducing quality costs can be like trying to bail out a leaking boat. You can empty bucket after bucket over the side, but you can’t get above water until you plug the leaks themselves.

Buying Stuff: Price is not the same as value

Hill Cox

August 1, 2017

Too often users of precision measuring instruments and gages end up with the wrong equipment and don’t find out until it’s too late. ‘Too late’ means after rejects are detected by in-house measurements or in worst case scenarios, by their customer.