Articles by Scott Dalgleish

Innovation rarely comes from a flash of genius.

Consumers' experience with poor quality products often leads them to wrongly accuse manufacturing when quality problems arise.

I think I'm starting to get a better understanding of how to control the negative effects that short-term pressures have on quality and the long-term health of businesses.

Making real, high-level continual improvement is more of an issue than the speed of improvement.

I'm currently designing a line of product for my business and I'm facing some fundamental quality questions. Do I develop a high-quality product or a cheaper low-quality product? This isn't an easy question.

No matter how good or bad a product is, companies get away with claiming high-quality levels on everything.

One of the reasons that the quality profession is struggling is because the claim to good quality is free.

Taking the approach of designing ideal processes instead of just documenting what you are doing can yield many valuable benefits.

By taking a different perspective on this question, strategic advantages are gained.

Running a company with a true quality focus may be a path less traveled, but a path I've decided to take.