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Navin S. Dedhia is an ASQ Fellow and holds of four ASQ certifications. He is a recipient of the ASQ Distinguished Service Medal, E. J. Lancaster Medal, and ASQ Inspection Division Harry J. Lessig Medal. He has presented papers internationally and his papers have been published in international journals.
Quality plays an important role in products and services for customer satisfaction and customer loyalty. Inspection is a function of quality discipline. An inspection is, most generally, an organized examination or formal evaluation activity.
