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Home » Authors » Ian R Lazarus

Articles by Ian R Lazarus

Guest Column

How you merge says something about you

Movement of people and parts should follow best practice.
Ian Lazarus
Ian R Lazarus
February 8, 2020

The plane landed, we began to taxi to the gate, and passengers started to shift in their seats. I took my briefcase from under the seat in front of me and placed it in the aisle. It’s a ritual I’ve repeated for years; I am sure everyone has their own process.


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Guest Column

Picture This: Poor Visual Controls Can Do More Harm than Good

Ian Lazarus
Ian R Lazarus
January 6, 2020

I hopped into my rental car in Fort Lauderdale, impressed with how much the whole process of renting a vehicle has improved from the days when it felt like you were signing your life away for a few days of local transportation.


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Guest Column

Why is it (quality) so hard?

How to navigate the change you wish to make in the world.
Ian Lazarus
Ian R Lazarus
November 6, 2019

It has happened to all of us. We are inspired by a compelling idea that will drive gains in quality, only to have our bubble burst by peers that don’t share our enthusiasm. 


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Guest Column
Guest Column

No Apology Necessary

Error proofing will not solve all problems, but it's a good start.
Ian Lazarus
Ian R Lazarus
October 4, 2019

I was at the Delta customer service counter at LAX a couple years ago, dealing with yet another air travel fiasco from my life on the road.


Read More
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