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Key to Quality: The Flavor of the Day Is LSS and the Theory of Constrains

By Joseph Sorrentino
March 18, 2010


During the last 20 years, we have seen the common sense approach to efficiency and good workmanship turn into training in Lean Six Sigma (LSS) and now LSS and the theory of constrains to improve operations. I realize that LSS and the theory of constrains are good things, but the main root cause problem is overlooked.

Today, we have different employees than we did in the 1980s and '90s. There is no job security, and many of our companies do not see any future market because of government interference in the form of excessive regulations, coupled with the high cost of doing business in the United States.

The United States government, under the cover of “universal trade agreements,” cut the backbone of industrialization out of the United States of America. It is simply cheaper to buy foreign products and services, but that’s okay because we don’t have manufacturing capacity in the United States anymore.

We have allowed trade schools to be taken out of our education system with the assumption we all need higher education. We cannot have more managers than workers! It's okay because we don’t have the jobs opportunities in the United States anymore.

Our well-meaning environmental groups intended to reduce emissions to safe levels, but took it to the extreme, which closed down our industrialization by raising the cost of doing business in the United States. It also compounded the challenges that manufacturers face when competing overseas. It's okay because we don’t have manufacturing capacity or job opportunities in the United States anymore.

You can implement all the efficiency flavors of the month you want, but it will not stick if employees are insecure. Employees are not dumb; they see what’s going on in our country and businesses. The biggest inflation in the United States industry is pride of our government, and the biggest deflation is the morale of our working citizens

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Joseph Sorrentino is president of Lean Quality Systems, a Quality Assurance Consulting firm. His background began in 1963 in Quality Assurance and the Nondestructive Testing field inside the Navy’s Nuclear Submarine program for repair and overhaul. In the Navy, he specialized in Nondestructive Testing, Repair Procedures and Project Management for twenty years.

When he retired from the Navy, he was hired by Lakehurst Naval Engineering Center as their NDT Shop Supervisor and Level III Examiner. In 1982 he was recruited by Long Beach Navy Shipyard for the overhaul of the USS Pigeon ASR 21. The USS Pigeon was a deep submergence rescue vehicle tendered for submarine rescue. When Long Beach Naval Ship yard closed in 1997 he moved into the implementation of Destructive and Nondestructive Testing Laboratories, Weld Inspector Training and the International ISO 9001 Quality Management Systems, such as Aerospace AS9100, Automotive ISO 16949 and Medical Devices ISO 13485. 

In 1998, he founded Lean Quality Systems to implement Quality Management Systems needing help with their QA. To-date he has worked with over 25 companies in Los Angeles, Orange County, and San Diego.

For more information go to www.LeanQualitySystems.com

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