Manufacturers are grappling with multiple challenges—global competition, evolving quality standards, regulatory compliance, and profitability—not to mention a demanding, informed consumer. With no room for inefficiency in managing operations, companies have to rely on internal business processes to effectively support the enterprise.

So, let’s say you’re headhunted by a tier one oil company to lead their upstream business process in a new territory where, amongst many other demanding strategic and operational responsibilities, you will need to procure and commission a new production rig.

In the mid 1980s my company got its first PC for accounting and a database of client/case records. It was a revolution!