The warmth of spring brings flower and green lawns, and it also brings awards and recognition to the quality profession. Recognition abounds; both Quality Magazine and ASQ have dedicated significant time and resources promoting, validating and now honoring individuals who have made a significant impact to the quality community.

The problem would go away only to return every few months. The manufacturing mystery continued for about seven months, with each failure costing $26 in raw material alone.

Grace Duffy’s career has included excavating the desert canyons of Utah, earning a top secret security clearance to work in the White House, writing ten books and more than 250 articles, and speaking at conferences around the world.